Orders

Shipping & Returns

Last updated: July 2026

Fsirivet.com was designed to help your staff improve the speed and efficiency of transacting business with our company. While we still accept phone, email and fax orders, this platform was built with advanced technology to enhance your customer-service experience.

Domestic Shipping

All domestic orders (Continental U.S., Hawaii & Alaska) over $150 receive free ground shipping. We reserve the right to use UPS Ground or USPS services based on cost and time efficiency. For orders under $150, you may choose any of the following at checkout:

Freight & International

Freight terms are Origin (Shipping Point). International customers, please note: all international shipments will be shipped freight collect on your account, or charges will be determined once the order is ready to ship complete. You will have the option to provide your shipping-account information on our secure checkout page. Overseas customers: prepayment via bank wire transfer (all fees for buyer’s account) or by bank check. All prices are in U.S. dollars.

Payment Methods

We accept Visa, Mastercard, Discover, and American Express, as well as Net 30 on approved credit and prepayment via check or wire transfer. No C.O.D. shipments.

Account Administrator (Super User)

Some customers may elect to have an Account Administrator (Super User) who designates sub-users within their organization and assigns various levels of account authorization. Administrators may wish to review and approve all staff orders before they are executed online. Contact Customer Service at 1-800-344-2393 if you wish to assign an Administrator to your account.

Order Cancellations

You may cancel any item that has not entered the shipping process. Most items enter the shipping process within two hours of the order being placed.

Returns & Refunds

Return authorization is required. A Return Material Authorization (RMA) must accompany all returns; returns cannot be accepted without one. Merchandise must be sent freight prepaid to the facility from which it was purchased. A 25% restocking charge is applicable. All claims must be made within thirty (30) days of receipt of goods.

After 30 days from the date of shipment, we cannot authorize any refunds for claims of damage, missing or lost goods, unreceived goods, or product-specification disputes. Special orders may require prepayment and are subject to a restocking charge.

Most items may be returned for refund or exchange provided we receive them within 30 days of shipping. In some cases, refunds can take up to 30 days from receipt of returned goods to process. Where goods are returned as faulty after 30 days from shipping, we reserve the right to return the product to the manufacturer for repair or replacement, which could take up to 30 days. In some cases we may advise you to contact a manufacturer directly, as they offer tailored end-user warranties and, in some cases, on-site replacement.

You are obliged by law to take reasonable care of goods while they are in your possession. Returns must be received in the original packaging together with manuals, warranty cards, accessories and documentation provided by the manufacturer. Returned items that do not meet these criteria may not be eligible for acceptance. When returning goods, you may wish to insure them to preserve their value in transit and use a carrier that can provide proof of delivery. Except in the case of faulty product, return shipping is to be paid by the customer. Where goods are faulty, we shall either collect the goods from you or ask that you return them and refund you the reasonable shipping costs. Any customer returning goods found not to be faulty shall not be entitled to a refund of return shipping costs and may have shipping charges deducted from any pending refund.

How to Process a Return

All returns must be accompanied by an RMA, which we will provide on request. To start a return, email sales@fsirivet.com and include your name, phone number, order number, the part number(s) you wish to return, and the reason for the return. Your return will be processed through our quality-control department. If the material is received in acceptable condition (as specified in your RMA), we will credit your account accordingly. Credit-card orders are credited to the card charged; refund checks are sent within a two-to-three-week period.

Warranty

If for any reason you are not completely satisfied with any item purchased from us, you may request a return authorization within thirty (30) days of receipt of goods. When obtained, send us the item (transportation prepaid) for replacement, repair or refund. Tools sold by fsirivet.com are warranted for one (1) year from date of purchase. We cannot assume liability for abuse, misuse or alteration of goods. Any tampering with tools or attempted repairs of same will nullify this warranty. To request a return for credit, all tools, tool parts or fasteners must be new, unused and in resalable condition in original packaging, with all parts and operating/user manuals included. Credit is issued contingent upon receipt of goods and inspection at the fsirivet.com stocking warehouse. Tools considered “special” orders are subject to a restocking charge. Warranties from other manufacturers are available upon request. For further inquiry, contact sales@fsirivet.com.